Frequently Asked Questions
Q: What are your contract terms?
A: Our standard contract template can be viewed here.
Q: When will I be billed?
A: A rent and security deposit is due upon signing your contract. Your booking is not confirmed until a signed contract and nonrefundable rent payment are provided. Your staffing, fees, and equipment costs will be estimated and invoiced prior to your event. Following your event, a final account reconciliation will be provided.
Q: What is your cancellation policy?
A: Rescheduling is permitted only within the current NRT fiscal year, which runs from September 1 to August 31. In the event NRT can accommodate a rescheduling, a $50.00 first reschedule administrative fee will be charged. Each subsequent rescheduling of the rental will be subject to an additional administration fee of $100.00 per instance.
In the event of cancellations made more than six months prior to the first day of the rental period, NRT will refund any rental fees already paid and the security deposit, less an administrative fee of 10% of the total rental fee due. In the event of a cancellation made less than six months prior to the first day of the rental period, Renter shall be responsible for the full amount of the rental fee and any labour (technician and front of house/security) shifts cancelled with less than one week’s notice. NRT will apply the security deposit against the full balance due.
Q: Do I need to provide insurance?
A: A Certificate of Insurance must be provided to the NRT prior to your event showing coverage of $2,000,000. If you do not have your own policy the NRT can provide you coverage in conjunction with Westland Insurance at a rate of $75 + GST per day. If no proof of insurance is provided prior to your event you will automatically be charged the NRT Insurance on your final invoice.
Q: Do you allow renters to run a concession and sell merchandise?
A: NRT reserves the right to operate a concession in the venue. Rental clients may apply to run a concession service or host a lobby reception and advance approval is required. All food must be kosher and/or vegetarian and must stay within the NRT venue area. Additional cleaning charges may apply. If you are selling alcohol you are responsible to obtain and comply with a special event permit which must be filed with the NRT in advance of your event. The NRT has a bar with a refrigerator, but does not stock consumables, supplies, or ice for client use. The only food that may be consumed in the venue is that sold at the concession.
There is a 15% commission on merchandise such as CDs and T-shirts sold in the NRT lobby. The NRT does not provide staff for client merchandise or concession operations.
Q: Is parking available?
A: There is a large, well-lit pay-parking lot located on the east side of the building as well as ample free street parking around the facility. Please advise ahead of time if special parking is required for deliveries and pickups. We are also a convenient 10 minute walk from the Oakridge Skytrain station.